Our service packages and your level of Match Protection
Please choose one of the three service packages we offer you during your booking. They vary mostly in terms
of service and cover offered in case of a match change. Despite our carefully planning, match dates
unfortunately may move and then do not fit in with your itinerary. This may be due to changes in
(television) programming or developments in other leagues such as European Cup or Champions League.
Service Package Standard
Choose this service package if you want a standard service level and need us only for assistance in case of a match change.
Your Match Protection in case of a match change: Assistance in case of a match change. We will update you on a match change and we’ll suggest you what and how to change. However, any additional fees for flight changes will be payable by you. Please also read the conditions at the end of this page.
No extra costs
Service Package Plus
Your Match Protection in case of a match change:
Service Package Premium Plus
Your Match Protection in case of a match change:
Conditions of our Service Packages
If the fixture is changed and unexpectedly and no longer fits within your itinerary:
Service Package Standard
Choose this service package if you want a standard service level and need us only for assistance in case of a match change.
- Seating Guarantee
- 24/7 direct personal service
Your Match Protection in case of a match change: Assistance in case of a match change. We will update you on a match change and we’ll suggest you what and how to change. However, any additional fees for flight changes will be payable by you. Please also read the conditions at the end of this page.
No extra costs
Service Package Plus
- Seating Guarantee
- 24/7 direct personal service
Your Match Protection in case of a match change:
- Assistance in the event of a match change
- Cover for flight amendment fees
Service Package Premium Plus
- Seating Guarantee
- 24/7 direct personal service
Your Match Protection in case of a match change:
- Assistance in the event of a match change
- Cover for flight amendment fees in case of a match change
- Receive a full credit to book a new trip in case of a match change
- Rebook to a new game in case of a match change
Conditions of our Service Packages
If the fixture is changed and unexpectedly and no longer fits within your itinerary:
- We will adjust your travel dates so that you can still attend the game.
- Amendment fees are covered by us in case you have bought the Service Package Premium and Service Package Premium Plus.
- However, any additional hotel nights will be charged to you as this will be an extension of your stay.
- If your trip includes a flight, we will only amend the flight that changes because of the match change.
- We can’t guarantee we will book the exact same flight and or hotel for your new travel dates but we will inform you in case of any severe changes and in most cases we should be able to find a suitable alternative.
- In case of a match change, we can never compensate for any difference in price lever for you original package price and the price level for the package for the the new travel dates. (Unfortunately we will never be comensated by airlines in case of a flight changes either and changes always lead to extra costs. This is why we offer the Service Package (Premium) Plus.)