After your booking
Immediately (within minutes) after making your booking you will receive a confirmation of your booking and payment via email. This confirmation also shows all flights, hotels and any extras added to your booking. No later than 14 days prior to departure you will receive your travel documents by email. This will contain information such as:
1. Confirmation of the flight instructions in order to check in at the airport.
These are e-tickets issued by the airline. You will not receive any tickets by post. All tickets are in your name, which must match your passport or national ID card details. In addition, the booking reference you see in the travel documents is important.
2. Confirmation of your hotel.
You will receive a booking reference and vouchers. You can also check in at the hotel upon presentation of your passport (if necessary you can also show the vouchers).
3. Confirmation of your football tickets.
We will confirm the booking of your football tickets within these documents. The football tickets will be sent before the match, by courier, to the hotel. This is 100% safe. Any vouchers for stadium tours will be delivered, together with your football tickets. Your transfers and other reserved extras will be separately confirmed in your travel documents.
4. Emergency numbers which you can use to reach us during your trip.
In the unlikely event that you have an urgent question for us whilst you are away we have two emergency number at your disposal, 24 hours a day, where we can be reached.
5. Route description from airport to hotel and hotel to the stadium.
With your travel documents and your passport in your pocket, you are now ready to take your exciting trip!