 Packages
Our last minute deals are often on request. Please contact us via email with details of the match you wish to see we can then supply you with offer details if they are available. A good alternative to waiting for a last minute deal is to book our match of the week which is displayed on our website. This is mainly due to fluctuating air fares by the airlines we use. Prices often increase as the departure date approaches so it is advisable to book as early as possible to guarantee the best price. Travel insurance, transfers and expenditure whilst on your football break are not included. Travel Insurance can be booked in step 6 of the booking process. Information on your route from the airport using public transport will be issued with your travel documents. We can arrange private transfers from the airport to your hotel in many cases. For a price on this service please contact us with your booking number. Yes. Our football trips are fully customisable and can be extended, but not shortened. You can use the calendar to determine your preferred travel dates. The premium for the extra hotel nights is shown in Step 3. However, you cannot depart later or return earlier than our dates, which are chosen to allow for any possible changes to schedules. Your trip does not include transfers. Return transfers from the airport to the hotel are already available for you in the booking process should you wish to add these to your package. On reserving this service you will receive customised directions with your travel documents. Information is provided on how to get from the airport to the hotel and from the hotel to the stadium whenever you can travel by public transport. However, it is possible to book transfers with your package for most of the destinations. Unfortunately, the start and end of the game does not allow for same day travel. Therefore, a minimum stay of 1 night is required. The Spanish league matches are always played on Sunday or Saturday. The kick-off is usually at 22.00 hours and 18.00 hours respectively, never before. The exact match day and start time is announced 10 days before the competition. Our trips are adjusted accordingly, so you do not have to take this into account. All travel bookings made online are guaranteed to be available. Thus, you are assured of a definite flight, hotel and stadium seats reservation.
Booking
We are purely an internet based Tour Operator, and unfortunately, our office is not equipped for this service. We kindly request that you to make your travel arrangements online. Please feel free to contact us should you experience any difficulties during the booking process. We shall be more than happy to help. Unfortunately we do not have a partner company which offers the sale of ticket only. You may try to research this yourself online but this is not something that we would recommend due to the high volumes of unofficial tickets on sale. Unfortunately it is not possible for us to forward a brochure to you by post. Our full range of products, prices and availability are clearly displayed on our website. Working in this way enables us to keep overheads as low as possible and in turn offer you with the cheapest football break possible. With regard to your travel documents, these will be forwarded to you in PDF format approximately 14 days prior to departure. Within these documents you will find your flight E-tickets, hotel voucher and a transfer voucher (if booked).
Match tickets will be delivered by courier to your hotel, signed for and stored in a secure location by hotel staff for your collection at the reception desk. This will be one day before the match, no later than 20.00 hours for weekend matches and 13.00 hours for weekday matches. Unfortunately it is not possible for the tickets to be delivered to your home address. The reason for this policy is that the tickets are often dispatched by the club very shortly before departure and there is sometimes insufficient time to have them delivered to you safely. This is the safest and most secure delivery method proven over many years of good experience. Read more in our 100% seating guarantee.
Immediately (within minutes) after making your booking you will receive a confirmation of your booking and payment via email. This confirmation also shows all flights, hotels and any extras added to your booking. No later than 14 days prior to departure you will receive your travel documents by email. This will contain information such as:
1. Confirmation of the flight instructions in order to check in at the airport.
These are e-tickets issued by the airline. You will not receive any tickets by post. All tickets are in your name, which must match your passport or national ID card details. In addition, the booking reference you see in the travel documents is important.
2. Confirmation of your hotel.
You will receive a booking reference and vouchers. You can also check in at the hotel upon presentation of your passport (if necessary you can also show the vouchers).
3. Confirmation of your football tickets.
We will confirm the booking of your football tickets within these documents. The football tickets will be sent before the match, by courier, to the hotel. This is 100% safe. Any vouchers for stadium tours will be delivered, together with your football tickets. Your transfers and other reserved extras will be separately confirmed in your travel documents.
4. Emergency numbers which you can use to reach us during your trip.
In the unlikely event that you have an urgent question for us whilst you are away we have two emergency number at your disposal, 24 hours a day, where we can be reached.
5. Route description from airport to hotel and hotel to the stadium.
With your travel documents and your passport in your pocket, you are now ready to take your exciting trip!
Please fill in the address of the person that pays for the trip. All communication (as well as the confirmations) will be sent to the email address that is provided at the time of booking.
We use your information only for our personal use and do not share it with other parties. Please read our Privacy Policy. Of course, your name will be given to the various suppliers but your details will only be used for contact regarding your booking.
Football tickets
All prices on our website are based on standard match tickets but upgrades are possible. Please see the upgrades available with seating explanation in step 2 of the booking process. Unfortunately it is not possible for the tickets to be delivered to you in the U.K. the reason for this policy is that the tickets are often dispatched very shortly before departure and there is sometimes insufficient time to have them delivered to you. Therefore you will receive the tickets at the hotel. The tickets are delivered by courier and the hotel sign for them, they will then be stored in a secure location by staff for your collection at the reception desk on the day of arrival or day of the match. This is a very safe delivery method. The exact starting time in most cases is not yet known and will be officially confirmed 10 days before departure. Our trips are tailored so that your flight is always connected to the game.
Moreover, we protect you with our MatchProtect guarantee
, which guarantees that the match in each case fits your itinerary.
The football is obviously the highlight of your trip. We understand that you and your companions will not only enjoy the game but will also want to be able to chat! Therefore we offer a unique 100% Seating Guarantee. You are thereby assured that you will always get up to three seats together in the stadium. Read more in our 100% seating guarantee. If the fixture changes and falls outside of your itinerary, we can adjust your travel dates to ensure you see the match. Read more in our MatchProtect guarantee.
Travel Documents
Immediately after your reservation you will receive a confirmation email of your payment and a record of your journey. You will receive the travel documents no later than 14 days prior to departure. We provide you with a fully extensive overview of your booking including details of your flights, hotel, match tickets and route from the Airport. You are of course welcome to contact us if anything contained within your documents is unclear.
|
 Payment
It is not neccersary to pay any extras. The displayed prices are always inclusive of all surcharges, taxes and booking fees. We believe in making all prices as simple as possible. The price displayed is always based on a standard flight time, hotel and match ticket which will be clearly indicated. For most packages you can make additional upgrades for which the supplements will be shown. Yes all prices are inclusive of VAT. In step 6 of the booking process you can select your preferred method of payment. The payment process of FootballBreak is secured with VeriSign SSL (Secure Socket Layer) and SET (Secure Electronic Transaction) and takes place on a secure server. This secure connection is identified by the padlock in the address bar of your browser. Your payment and banking information are not saved. Your payment by credit card is via a secure connection to the secure online banking system led by our financial services Docdata Internet Payments which handles your payment on behalf of FootballBreak. Availability of various travel attangements may change. Therefore, we book immediately after receiving your payment, the flight, hotel, and match ticket all in your name. We therefore ask you for a direct payment in order to guarantee your reservation.
 Flight
No, all of the airlines that we work with now issue electronic tickets. We will provide you with your reference number and full details of check in. This is all that is required for you to board your flight. The holiday prices given by this website are based on flights that often do not carry a supplement. The flight supplements shown reflect the additional cost of flying from certain airports, or on certain days of the week. The website will add or subtract the correct flight supplement from the price of your holiday. Of course we will ensure that timetables within your package are tailored to the actual scheduled kick-off time of the game. Our trips are tailored so that your flight is always connected to the game.
Moreover, we protect you with our MatchProtect guarantee
, which guarantees that the match in each case fits your itinerary.
You will receive the name of the airline with your booking confirmation, by email, after booking.
Hotel
In step 1 of the booking process, it is possible to specify your room requests. You can usually specify a twin room (two single beds), a double room (one double bed), a triple room or a single room. You can be assured that your selection is guaranteed. Information on the room type booked can be found in your travel documents. For most of our packages you can choose your own hotel in step 2 of the booking process. For other packages you will be allocated in a 3* or 4* centrally located hotel. Details of your hotel will be shown in your travel documents. Should you have a preference which hotel you are allocated please mention this in the special request section at booking stage. Requests however cannot be guaranteed. As standard our prices are exclusive if breakfast. However many of the hotels we offer will include breakfast at no extra charge, if this is the case then we will of course include it in your package. Please refer to your travel documents for confirmation of your circumstances regarding this.
Changes
This is possible subject to an administration charge of 20.00 GBP per person, per amendment, plus any charges made by the airline. Please forward your amendment requests to us in writing by email. We will then obtain the price for your amendment and advise you of it. Please note as standard the earlier you advise us of a change the cheaper it will be. Full payment for amendment fees must be paid before the change can be made to your booking. You can contact us by email indicating which category you wish to upgrade your tickets to. We will send you a quotation for the new category of ticket should they be available plus any additional costs. If the fixture changes and falls outside of your itinerary, we can adjust your travel dates to ensure you see the match. Read more in our MatchProtect guarantee.
|
